Communicating With Confidence 

C.W.C

Communicating With Confidence

"Effective communication is not just about what you say, but how you say it."

Duration: 2 days

PROGRAM INTRODUCTION

"Communicating with Confidence" is a practical and interactive training program designed to help participants develop the skills needed to communicate assertively, listen actively, and overcome barriers that hinder effective communication. This program will equip individuals with the ability to speak with clarity, handle difficult conversations, and present themselves professionally in various settings.

Through engaging activities, role playing exercises, and real world scenarios, participants will gain the confidence to communicate persuasively, handle challenging situations, and leave a lasting positive impression. Whether in meetings, presentations, or daily workplace interactions, this program will empower individuals to express themselves with clarity and assurance

PROGRAM OBJECTIVES

• Build self assurance to communicate clearly and assertively in various workplace situations.

• Improve speech clarity, tone, body language, and eye contact for more impactful interactions.

• Learn techniques to listen attentively, respond effectively, and foster meaningful conversations.

• Identify and address common obstacles such as fear, nervousness, or misunderstandings.

• Learn to express thoughts, opinions, and feedback with confidence while maintaining professionalism and respect.

• Gain techniques to manage conflicts, give constructive feedback, and navigate challenging discussions.

• Develop storytelling and presentation skills to influence and inspire others.

• Utilize practical communication frameworks for meetings, presentations, and team interactions.

PROGRAM METHODOLOGY

This learning is delivered through a combination of Interactive Lecture, Discussions, Case Study, Video Clips, Activities Based Learning, theoretical and practical approaches.

Participants have to go through various simulated scenarios to help them interact. At each level, participants are required to practice the skills they have learned.

The methodology focuses on hands on experiences that allow participants to identify strengths, address weaknesses, and collaborate effectively.

PROGRAM OUTLINE

1. COMMUNICATION & ITS IMPORTANCE

• The Fundamental

• 4 Types Of Human Communication

• The Importance of Interpersonal Communication

• What is around us

2. PROCESS OF COMMUNICATION

• Model Of Communication

• Communication Channels

• Barriers In Communication

• Overcome Communication Barriers

• 3 V's In Communication

3. VERBAL, NONVERBAL & VISUAL COMMUNICATION

• Oral or Spoken Communication

• Written Communication

• Hand Movements and Body Language

• Expressions, Posture Gesture, Eye Contact

• Communication Space

4. EFFECTIVE INTERPERSONAL COMMUNICATION

• Factors affecting the effectiveness of communication

• Effective listening & delivery techniques

• Digital communication challenges

5. COMMUNICATING WITH CONFIDENCE

• Rhetorical Triangle

• Human Perception

• Types of Audience

• Types of Sensory (V.A.K)

• 7 Actions For Assertive Communications

6. COMMUNICATING WITH CONFIDENCE

• Overcome nervousness and anxiety in communication

• Developing positive self image & speaking with authority

• Handling impromptu speaking situations with confidence

7. KNOW YOUR PERSONALITIES

• D.O.P.E Test

• Key Characteristics of a person

• How to handle with different personalities

• Developing character

8. IMPROVING INTERPERSONAL RELATIONSHIPS

• How to start and build relationships

• Managing Conflicts

• Build openness and trust

• Ways to strengthen relationships

• Managing Diversity in communications